Global Account Manager



Acorn is looking to recruit a Global Account Manager to join their client, a specialist electronics manufacturer based in South Wales.


The Global Account Manager is the primary interface with the customer and is responsible for managing all aspects of the assigned customer accounts relating to pricing and customer service. The Global Account Manager is also responsible for identifying prospective opportunities within current customers.

Key Responsibilities

*Be the primary focal point for the customer in terms of strategic issues, customer relationships, problem and conflict resolution and escalation. Be knowledgeable, involved and responsible in every aspect of the customer/client relationship. Support the effort to attract new opportunities as assigned.
*Regularly report to the company executive management team on customer and account status, opportunities, problems, issues and outlook.
*Demonstrate clear leadership of entire company team in maximizing the opportunity of the account and customer in both the short and long term.
*Take charge of and lead the company team in addressing problems, opportunities and other "hot spots" in a quick, decisive and effective manner.
*Consistently communicate schedule, milestones and progress to appropriate levels to the company and customer, in conjunction with the account Programme Manager, as may be assigned to specific programs
*Overall financial responsibility for profitability of each product sold
*Limit company liability by managing and negotiating contractual limitations.
*Conduct regular customer/company meetings including, but not limited to Monthly meetings, Quarterly Business Reviews and Strategic Business Reviews
*Coordinate and facilitates the management of internal teams assigned specifically to customer account.
*Identify and nurture further business expansion opportunities within the customer, including the coordination of Business Development Managers, as may be assigned to specific customer accounts
*Routinely travel to customer's global sites as needed to accomplish duties and responsibilities.
*Routinely travel to company's global manufacturing sites to coordinate and collaborate with site level resources.
*Prepare annual business plans for each account that is managed, including Budgets, Forecast and Risk Mitigation plans as may be required
*Directing focused customer growth based on the requirements of the Divisional Leadership Team
*Establish standard methodologies for project and program management, in conjunction with existing IMS Procedures
*Focal point for ensuring customer complaints are resolved in a timely and effective manner.
*Maintain an in depth knowledge of the EMS industry to support company growth and diversification and to ensure that we are benchmark in meeting customer expectations.
*Responsible for resolving open customer supplier financial issues including past due payments, material and labour variances, and obsolete and excess material.


Education / Experience / Credentials:

* Five plus years direct selling experience in electronic manufacturing or an equivalent field with a thorough knowledge of customer applications

Salary £55-65k depending on skills and experience plus bonus

To apply, please send your CV and cover letter to TODAY

Acorn Recruitment acts as an employment agency for permanent recruitment.

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Skills and experience


About Acorn Recruitment

Acorn Recruitment

The award-winning Acorn Group is one of the UK's leading recruitment and training companies.

On-going research confirms that over 96% of our clients would happily recommend Acorn to others (industry average is 87%), and 98% of job-seekers find Acorn's service levels to be better than other agencies (industry average is 77%).

These figures are testament to Acorn's philosophy that people are at the heart of our business and why Acorn is the partner of choice for many national and international organisations, and job-seekers alike.

Acorn offers permanent, temporary and contract recruitment solutions to employers, supported by a portfolio of training, learning and development solutions.

Acorn is a member of the Recruitment & Employment Confederation (REC) and is Investors in People and ISO accredited.

Newport, Wales, United Kingdom, Europe

Position is an indication of the job position only. Exact location is not shown.


  • Salary
    £55,000 to £65,000 per year
  • Benefits
    30% bonus
  • Location
  • Company
    Acorn Recruitment
  • Posted By
    Ms Christina Harris
  • Date Posted
  • Application Closing
  • Start Date
  • Job ID
  • Employer Reference
  • Job Functions
  • Industries
    Management Consulting
  • Home Working Possible?

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