Customer Care Manager

West London

Our latest "HOT JOB" is on behalf of a new build developer with one of the largest land banks in the London area for the up & coming years. They are currently seeking an experienced Customer Service Manager to join their team to cover 2 developments in West London

The ideal candidate is someone who has a new build background and has managed the customer journey previously however they would also consider someone who is a Senior Customer Service Coordinator with 3 years + experience who is looking for a move

Day to day duties:
* Snagging new build departments prior to completion
* Providing the key handover to customers on completion day
* Conducting home demonstrations
* Dealing with escalated complaints
* Conducting customer site visits to deal with any defects after completion
* Liaising regularly with engineers to ensure repairs are dealt with
* Reporting directly into the Head of Customer Service
* Providing an excellent customer service at all times

If you are a customer service manager currently and you are looking for a new challenge or you are a senior customer service coordinator looking for the next step up please apply below today or for more information please contact Zoe Georgiou at Fawkes & Reece London

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About Fawkes & Reece

Fawkes & Reece

As one of the UK's leading Technical Recruitment Consultancies, Fawkes & Reece provides a high quality recruitment service that is built around the ethos of working closely with our clients and job seekers in order to find the ideal match.

Specialising in the Technical Recruitment sector we recruit for a dedicated client base of over 5,000 leading organisations covering: Construction and Engineering, Residential Development, Housing Management, Town Planning, Regeneration, Highways, Traffic & Transportation and the Surveying and Property sectors.

In order to deliver consistency and high service levels we have dedicated teams of consultants specialising in key industry sectors. Our consultants are trained in all aspects of the recruitment process to ensure they can manage a vacancy from the early stages, communicate with all parties and professionally take the vacancy through to the successful placement.

Setting high service standards Fawkes & Reece continue to invest heavily in internal and external training courses in order to continually improve and develop our service and support all our consultants to become REC qualified.

United Kingdom, Europe

Position is an indication of the job position only. Exact location is not shown.


  • Salary
    £40,000 to £45,000 per year
  • Benefits
    + package
  • Location
    West London
  • Company
    Fawkes & Reece
  • Posted By
    Fawkes & Reece
  • Date Posted
  • Application Closing
  • Start Date
  • Job ID
  • Employer Reference
  • Job Functions
    Customer Service
  • Industries
    Real Estate
  • Home Working Possible?

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